Whether you want to get a handle on the performance of a single project or of a portfolio of projects, of one provider category or all your professional service providers, we will deliver performance information that will help you make better decisions.

Examples for the use in individual projects:

• CEO/CFO wanting to ensure the success of a vital project
• Project leader in charge of an important IT program highly depending on the performance of external service providers
• CMO interested in the success of a big advertising campaign
• CIO requiring improved performance from an external IT provider

Examples for the use in portfolios:

• Head of Purchasing targeting a significant reduction of professional services costs
• Head of Strategy interested in setting the right incentives for management consultants
• Corporate Counsel of a global corporation using a significant number of law firms across the world

Our Performance Ratings are standardized measures that allow you to compare the Performance Ratings of your providers with industry best practice. By comparing performance across projects, it will become evident which projects need more of your attention. If there are any opportunities for improvement, they will be clearly highlighted, making it easy for you to take action quickly.

On a project level, such improvement measures vary from minor adjustments to the team composition to more drastic measures such as requesting that work be done at no extra charge. On a portfolio level, the improvement measures vary from changes to your provider shortlists to renegotiating provider rates.

impacore's service offering is complete, making the introduction of Performance Ratings easy. We manage the entire process to allow you to remain focused on your business. We deliver valuable insights into the performance of your service providers without being intrusive or disrupting work routines. We ensure full compliance to data protection policies, IT security and HR policy. We interpret and report results and make recommendations for improvement. Our service is based on a ready-to-use solution that can be deployed without a lengthy implementation phase. Our solution includes a rating model, highly streamlined processes and a state-of-the-art software solution.

Decide today. Start tomorrow.

Each category of professional services is different. That's why we developed a tailor-made approach of performance measurement for each service provider category. Whether you need to measure the performance of an entire service provider category, the outcome of a specific type of project, or the ongoing quality of a provider's performance on an outsourcing contract, we have a ready-made solution for you. While we take into account these differences, we also make sure to apply the same measurement principles and standards across categories, which allows for easy orientation and effective cross-category comparisons.

Whether you are aiming at reducing provider costs or at increasing their performance you'll find out that the benefits of our Performance Rating Services far outweigh the cost. The impact of your projects will increase, the return of your provider spend will significantly improve and you will have a perfect basis for cost reduction measures, rate renegotiations and (if applicable) unpaid extensions. You'll be surprised to see how easily our services pay for themselves.